After-Sales Service

After-Sales Service

We provide comprehensive and intimate after-sales guarantee for all railway excavator products to ensure your long-term investment without worry. The main body of the machine is guaranteed for up to one year, while the charger and other accessories are guaranteed for six months. During the warranty period, if you find any defects or faults, just send the defective goods back to us, we will carry out professional repair or directly replace the new equipment for you free of charge. For the sample or a small number of parts (such as damage cost is low or close to the freight), you only need to confirm the specific situation to us through pictures or videos, we will send you a replacement free of charge, avoid unnecessary return trouble, so that your business operation is more efficient.

Our customer service team is available 24 hours a day to ensure a quick response to your needs and provide one-stop quality support from pre-sales consultation to after-sales tracking. We support flexible OEM and ODM customization services to meet your individual production requirements. Before shipment, we conduct 100% rigorous quality checks on each railway excavator to ensure that each piece meets high standards. In addition, we provide lifetime warranty service for the main body of the excavator and all accessories. If you find any problems in use, please contact us immediately, we will deal with the first time. To enhance your brand image, we also provide free packaging pattern design services to make your products more attractive in transportation and display. All these initiatives are designed to provide you with a reliable and efficient global trading partner experience.